FAQ

Frequently Asked Questions

1. What services do you offer?

We provide professional dog walking and drop-in visit services to ensure your pet receives the care and attention they need when you're unavailable.

2. What is the difference between a dog walk and a drop-in visit?

• Dog Walking: A scheduled walk around your neighborhood to provide exercise and stimulation for your dog.

• Drop-In Visit: A visit to your home to check on your pet, which can include feeding, playtime, administering medication, and a brief walk if requested.

3. How long are the dog walks and drop-in visits?

Our standard dog walks and drop-in visits are 30 minutes each. We also offer customized durations to suit your pet's specific needs.

4. What areas do you service?

We proudly serve North Bay, Ontario, and surrounding areas. Please contact us to confirm if your location is within our service range.

5. Are you insured and bonded?

Yes, we are fully insured and bonded to ensure the safety and security of your pet and home.

6. How do I schedule a service?

You can schedule services through our website's booking system or by contacting us directly via phone or email.

7. What is your cancellation policy?

Cancellations made at least 24 hours in advance will not incur a fee. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.

8. Can I request the same dog walker for each visit?

We strive to provide consistency for your pet by assigning the same walker whenever possible. However, due to scheduling, there may be occasions when a different team member provides the service.

9. How do you ensure the safety of my pet during walks?

Our team is trained in pet handling and first aid. We use secure leashes and collars and avoid high-traffic areas to ensure your dog's safety.

10. What happens during extreme weather conditions?

In cases of extreme weather, we may adjust the duration or type of service to ensure your pet's safety and comfort. We will communicate any changes with you promptly.

11. Do you offer services on holidays?

Yes, we offer services during holidays. Please note that there may be an additional fee for holiday services.

12. How do I pay for services?

We accept various payment methods, including credit cards and e-transfers. payment is due upon receipt.

13. Can you administer medication to my pet?

Yes, we can administer oral or topical medications during drop-in visits. Please provide detailed instructions when scheduling the service.

14. What information do you need about my pet before the first service?

We require details about your pet's health, temperament, routines, and any special needs to provide the best care possible.If your pet has insurance please share that information as well.  

15. How can I contact you if I have more questions?

You can reach us via the contact form on our website, by email at northerndogwalking@gmail.com or by phone at (705) 492-8544